Support
Something not working, or a question before you start? Write to us, call us, or just ask skube in the chat, whichever is quickest for you.
Talk to us
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Zehn Eins Digital GmbH, Im Mediapark 5, 50670 Köln, Germany
When you write about something that went wrong, the marketplace, the SKU and roughly when it happened are usually enough for us to trace it.
Can I start using skube today?
Sign up is closed for now, so new sellers join through the waitlist. Leave your email on the waitlist page and we'll write to you when there's a place.
Can skube change listings I already have?
Yes, on Pro and Agency. Say what should change, a title, a price or the stock, and skube shows you the change first. It only sends it when you say go, then reads it back from the marketplace.
Which marketplaces are supported?
13 today: Amazon, eBay, Otto, Kaufland, Cdiscount, Metro, ManoMano, OnBuy, AboutYou, Decathlon, MediaMarkt, Leroy Merlin and Voelkner. More are added as they are wired; ask in the chat for the current list.
What does it cost?
Free costs nothing, Pro is €99 and Agency €299 a month. All prices are net, plus VAT at your country's rate. The Free plan needs no card and covers building, validating and exporting listings plus one live connection; the details are on the pricing page. The AI runs on your own assistant subscription, so skube never bills per token.
Do you need my marketplace passwords?
No. You connect through the marketplace's own sign in or with an API key it issues for exactly this purpose, and you can revoke it there at any time. skube keeps it encrypted at rest in its cloud and never shows it to the AI model.
What happens to my customers' data?
You stay the controller and skube is your processor under GDPR Art. 28. Order and buyer data is fetched live when you ask and passed through, not stored; it is never sold and never used to train models. The Data Processing Agreement and the Privacy Policy have the detail.
What happens when a listing gets rejected?
Ask skube why in the chat. It reads the marketplace's own rejection, tells you which field caused it in plain language and matches it against 200+ known patterns. Then it corrects and resubmits the affected items and remembers the fix, so the same error never blocks you twice.
Where do I get help fastest?
In the chat. skube lives inside your AI assistant, so ask “why was this listing rejected?” or “what changed on Kaufland yesterday?” and it answers from your own live marketplace data, with the fix. For billing, your account or a bug, write to info@skube.ai.
How do I connect a marketplace?
Connect skube to your assistant once, then add the marketplace under Marketplaces, in the top bar of the skube app. For Amazon and eBay you sign in with the marketplace's own login; for the others you paste the API credentials that marketplace issues you. The Free plan includes one live connection.
How do I cancel?
Your plan runs monthly and can be cancelled monthly: no minimum term, no annual commitment. Write to info@skube.ai and we'll take care of it. The details are in the Terms.
Everything skube can do
The full list (what skube can do on which marketplace, what every setting means, and these questions in one place) is in the docs.
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