FAQ
Questions sellers ask
Does skube upload without my approval?
Never. skube prepares everything and shows you the result (categories, content, validation) and waits. Nothing goes live until you say go.
Can I start using skube today?
Sign up is closed for now, so new sellers join through the waitlist. Leave your email on the waitlist page and we'll write to you when there's a place.
Which AI assistant do I need?
Claude, today. ChatGPT, Microsoft Copilot and Google Gemini are coming soon. You connect skube to Claude once, it takes about a minute and there is nothing to install. If you can write a chat message, you can use skube.
What can skube do besides creating listings?
Anything the marketplace's own API offers: orders, prices, stock, returns and reports, on every marketplace you connect. Ask in plain words, for example “which orders from yesterday haven't shipped?”, and skube answers from your live data. This comes with Pro and Agency.
Can skube change listings I already have?
Yes, on Pro and Agency. Say what should change, a title, a price or the stock, and skube shows you the change first. It only sends it when you say go, then reads it back from the marketplace.
Which marketplaces are supported?
13 today: Amazon, eBay, Otto, Kaufland, Cdiscount, Metro, ManoMano, OnBuy, AboutYou, Decathlon, MediaMarkt, Leroy Merlin and Voelkner. More are added as they are wired; ask in the chat for the current list.
What does it cost?
Free costs nothing, Pro is €99 and Agency €299 a month. All prices are net, plus VAT at your country's rate. The Free plan needs no card and covers building, validating and exporting listings plus one live connection; the details are on the pricing page. The AI runs on your own assistant subscription, so skube never bills per token.
What does the Agency plan add?
Agency is for agencies and teams. You connect as many seller accounts per marketplace as you have clients, one per client, invite your colleagues, and get priority email support.
Do you need my marketplace passwords?
No. You connect through the marketplace's own sign in or with an API key it issues for exactly this purpose, and you can revoke it there at any time. skube keeps it encrypted at rest in its cloud and never shows it to the AI model.
What happens to my customers' data?
You stay the controller and skube is your processor under GDPR Art. 28. Order and buyer data is fetched live when you ask and passed through, not stored; it is never sold and never used to train models. The Data Processing Agreement and the Privacy Policy have the detail.
What happens when a listing gets rejected?
Ask skube why in the chat. It reads the marketplace's own rejection, tells you which field caused it in plain language and matches it against 200+ known patterns. Then it corrects and resubmits the affected items and remembers the fix, so the same error never blocks you twice.
Where do I get help fastest?
In the chat. skube lives inside your AI assistant, so ask “why was this listing rejected?” or “what changed on Kaufland yesterday?” and it answers from your own live marketplace data, with the fix. For billing, your account or a bug, write to info@skube.ai.
How do I connect a marketplace?
Connect skube to your assistant once, then add the marketplace under Marketplaces, in the top bar of the skube app. For Amazon and eBay you sign in with the marketplace's own login; for the others you paste the API credentials that marketplace issues you. The Free plan includes one live connection.
How do I cancel?
Your plan runs monthly and can be cancelled monthly: no minimum term, no annual commitment. Write to info@skube.ai and we'll take care of it. The details are in the Terms.
Who is behind skube?
Zehn Eins Digital, a digital commerce company in Cologne and the house behind grow and MARKETAGENTS. Its teams sell and advise on Europe's marketplaces every day, and skube is the tool that came out of that work. The people are on the About page.
Still stuck? Support: email, phone, or just ask skube in the chat.